Returns & Refunds

We want you to feel delighted with your purchase from The Regal Note. If something is not quite right, this page explains how returns and refunds are handled.

For hygiene and quality reasons, perfume oils must be returned unused, unopened and in their original packaging, unless the product is faulty or not as described.

How to return

Online returns

If you wish to return an eligible item, please contact us at support@theregalnote.co.uk with your order number, full name and the email address used at checkout.

Once we have reviewed your request, we will confirm the next steps. Items should be returned securely packaged and in their original condition.

Return condition

Returned perfume oils must be unused, unopened, unaltered and sent back with the original packaging. We are unable to accept returns of products that have been opened, used or had their seal removed, unless the item is faulty.

Faulty or incorrect items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at support@theregalnote.co.uk.

Please include your order number, a short description of the issue and clear photographs where possible, so our team can review this quickly.

FAQs

How long do I have to request a return?

For most online purchases, you may tell us within 14 days of receiving your order that you wish to cancel. You then have a further 14 days to return the item.

Can I return an opened perfume oil?

For hygiene and quality reasons, opened, used or unsealed perfume oils cannot be returned unless they are faulty or not as described.

When will I receive my refund?

Once your return has been received and checked, we will process any approved refund as soon as reasonably possible. Refunds are normally made back to the original payment method.

Do I need proof of purchase?

Yes. Please include your order number or the email address used at checkout so we can locate your purchase.

Returns policy

Items excluded from returns

We are unable to accept returns for perfume oils that have been opened, used, tested, damaged after delivery or returned without their original packaging, unless they are faulty or not as described.

This does not affect your statutory rights.

Returning a gift

If you received a product as a gift, please contact us with the order details where available. Refunds can usually only be made to the original payment method used at checkout.

Your legal right to cancel

For most products purchased online, you have a legal right to change your mind within 14 days of receiving your order. You then have a further 14 days to return the goods.

Returned items must be handled with care and returned in a condition suitable for resale, unless the item is faulty or not as described.