Privacy Policy

The Regal Note is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us, subscribe to our communications or interact with our brand online.

Who we are:

The Regal Note Ltd is registered in England and Wales. Company Registration Number 15983271. For privacy-related questions, you can contact us at support@theregalnote.co.uk.

Collecting and using your personal information:

We collect personal information to process your orders, deliver your purchases, respond to customer enquiries, manage returns, improve our website and provide a considered customer experience. We only use your information where we have a lawful reason to do so.

Marketing:

If you choose to receive marketing from us, we may send you updates about new launches, restocks, fragrance edits, offers and brand news. You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

We may collect personal information that you provide when you place an order, create an account, contact us, subscribe to our newsletter, respond to a survey, leave a review or interact with us through our website or social media pages.

Personal information may include:

• your name, email address, telephone number, billing address and delivery address;
• details of your orders, purchases, returns and customer service enquiries;
• your marketing preferences and communication choices;
• information you provide when contacting us by email, contact form, social media or other channels;
• payment information, processed securely by our payment providers;
• technical information such as IP address, browser type, device type and website usage data;
• cookie and tracking information, where permitted by law and your cookie preferences.

We use your personal information to provide our services, fulfil your orders, improve your experience and operate our business responsibly.

We may use your information to:

• process, confirm, dispatch and deliver your orders;
• manage payments, refunds, returns and customer support;
• respond to enquiries, complaints or requests;
• send order updates, delivery notifications and service messages;
• improve our website, products, customer experience and brand communications;
• send marketing emails or SMS messages where you have agreed to receive them or where the law allows us to do so;
• prevent fraud and protect our website;
• meet legal, accounting and regulatory requirements.

If you subscribe to our marketing, we may send you communications about fragrance launches, restocks, discovery sets, offers, editorial content and brand updates.

You can unsubscribe at any time using the unsubscribe link in our emails, following the opt-out instructions in our messages or contacting us at support@theregalnote.co.uk.

We may share your personal information with trusted service providers where necessary to operate our business and provide our services to you.

These may include:

• website and ecommerce platform providers;
• payment processing providers;
• delivery, courier and fulfilment partners;
• email, SMS and customer service providers;
• analytics, advertising and marketing platforms;
• review, survey or customer feedback providers;
• professional advisers, regulators or authorities where required.

We do not sell your personal information.

Some of our service providers may process personal information outside the United Kingdom. Where this happens, we take steps designed to ensure that your information receives appropriate protection in accordance with applicable data protection laws.

We take reasonable steps to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

Our website may include links to third-party websites or platforms. If you visit those websites, their own privacy policies will apply. We are not responsible for the privacy practices of third-party websites.

We keep personal information only for as long as necessary for the purpose it was collected, including to process orders, provide customer support, meet legal obligations, resolve disputes and maintain business records.

Where you unsubscribe from marketing, we may keep limited information on a suppression list to make sure we do not send you further marketing communications.

You may have rights in relation to your personal information, including the right to request access, correction, deletion, restriction, objection, portability and withdrawal of consent where consent is used.

To exercise your rights, please contact us at support@theregalnote.co.uk. We may ask you to verify your identity before responding to your request.

Our website and services are not intended for children. We do not knowingly collect personal information from children without appropriate permission.

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements or the way we use personal information.

Any updates will be published on this page.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

The Regal Note Ltd
Company Registration Number 15983271
Registered in England and Wales
Email: support@theregalnote.co.uk

If you are not satisfied with our response, you may also contact the Information Commissioner’s Office, the UK supervisory authority for data protection matters.